Strategic Review: IT-BPM Sector in India 2019: Decoding Digital

This report has an in-depth analysis of Indian IT-BPM performance for FY2019 across the five key segments. In our first attempt to formalize the digital business, the report also presents a framework of how companies define digital and the metrics being used to measure digital success.

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Key Findings

India IT-BPM revenue

USD 177 billion, 6.1% growth
Exports: USD 136 billion, 8.3% growth
Employees: 4.14 million

Digital revenue

USD 33 billion, 20-24% share of revenue
CAGR 44% (FY2017-FY2019)

Six digital technologies driving growth

Industrial automation
Robotics
Cloud
IoT
AR/VR
Blockchain

Key metrics companies track for digital business

Digital revenue
Investments in digital
Automation
Client mining
IP monetization/patents filed
Skilling
C-SAT

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